Cleartrip Blog

8 Comments

    • Dhruv Chopra
    • December 17, 2008

    I’ve often wondered how long it would take before they slap ads onto the homepage. Looks like they’ve gotten there in a real hurry.

    Seriously, did anyone actually believe that the simplistic and even childish innocence of ‘do no evil’ would outlast the commercial aspirations of a publicly held company?

    • KC
    • December 17, 2008

    Reminds me a lot of how Cleartrip keeps the ‘I want Insurance for Rs. ___’ check box ticked by default as opposed to giving the user the choice to ignore it.

    • Hrush
    • December 17, 2008

    KC–good point.

    Is this the price of giving consumers great products for free?

    • KC
    • December 22, 2008

    Well Cleartrip is undoubtedly the best ‘product’ in the online travel space, but my guess is that customer perception of Cleartrip would take a bit of a beating if Cleartrip makes decisions on behalf of the user.

    What next? I book an economy ticket and you have a "pre-checked" check box that says ‘Upgrade to business class’ ?

    Either way, keep up the great work on the product front.
    :-)

    • Hrush
    • December 22, 2008

    KC–Cleartrip actively supports customer decisions, Cleartrip is the only site that actually "remembers" your insurance preference. If you uncheck the insurance selection once, it will be unchecked the next time you return.

    • KC
    • December 22, 2008

    Cleartrip ‘remembering’ the preference is no doubt a good feature.

    Unfortunately the act of keeping the ‘I want Insurance worth __ ‘ check box checked by default doesn’t solve the problem for average users who do not notice it in the first place.

    A lot of registration pages for popular websites have such check boxes for subscription to e-mail newsletters, and they aren’t checked by default I(at least on the reputed sites).

    So, when something as innocuous as a newsletter is not offered without active customer consent, how can you decide a FINANCIAL transaction worth Rs. 149+ on behalf of the customer? Beats me.

    • Karan
    • December 29, 2008

    I’ve actually tried different keywords so that an ad pops up but I haven’t found one till date. Any specific keywords?

    • Hrush
    • December 29, 2008

    Karan–it’s not rolled out to all their local country sites yet. It’s still being piloted.