I have to reply to this post as I was not able to find any other sutiable medium to contact Cleartrip officials about the cancellation of a tkt of mine. I had cancelled a tkt on 1st Dec from Kolkata to Mumbai. But still I have not got the refund for that. Please enquire into the same. My case no is 1-44657.

absolutely amazing experiance .... bought tickets faster than i have ever bought them .... now just have to wait and receive the paper tickets. If that also turn out hassle free .... i will be using cleartrip for life!!!

Hi Siddharth,the exactly same experience i had,and i promised myself ,that never to opt cleartrip,if it do not refund me within Dec'06 .and will advice others too....just for saving 100-200 Rs.do not take a huge risk of not getting refund.....
Its looks like a fraud......have to investigate more (booking No. 06342AD371) ....if get any +ve reply from cleartrip...will definitely update in blog

Siddharth/Vishal - My sincere apologies for the delays in responding to you.

The unfortunate truth is that cancellation and refund procedures are dictated by the airlines and the banks, not by Cleartrip. That, however, is no excuse for your experience.

Check the link below for a similar customer story
http://allenmathias.blogspot.com/2006/10/cleartripcom-sucks.html.

We're working hard to give you all the help you need. We will look into your case numbers immediately.

Thanks Hrush,The first time i got a good impression about cleartrip,but u should inform us prior the procedure to avoid misunderstanding,but hope for the needful asap.n All the Best to cleartrip.

Like the first poster said, this blog seems to be the only way to get in touch with anyone inside Cleartrip. Its almost impossible to get through the customer support phone line or email. I have been sending mails for two weeks now and also trying the phone line for a week. I have gotten through the phone only twice (and still no reply to emails!). Both times I was put on hold for a long time and was later told that "we would get in touch with you in an hour". And since I am ranting here, you can see that they haven't bothered.

I have two cases pending: 1-44155 and 1-44162 (booking # 06345AD054). The first is about delivery of an Indian Airlines paper ticket. I booked it on Dec 11th and still haven't got it. I am supposed to fly in 2 days and I am getting all this. I don't even know whether to keep waiting or to cancel and loose all that money. The second case is that Cleartrip has overcharged my credit card! The voucher amount and the card bill amount don't match. I have no clue as why they would do this.

Anyway, I hope this rant is read. The online experience was so good, but the offline experience has ruined it all for me.

Uhh...can someone at cleartrip please explain:

http://www.kayak.com vs. http://www.cleartrip.com

Is it even permissible to so blatantly rip off another's website design such as this?

Kunal - please compare Kayak result pages with Cleartrip result pages for air or hotel searches and let us know what similarities you find.

The similarity between the sites ends at the home page. We chose from the beginning not to feature any ads on our home page. Kayak doesn't feature ads on their home page either.

Since both Kayak and Cleartrip serve the travel search market, the search forms end up looking similar.

Would you then say Kayak copied Google?

My case no is 1-45997 and I havent received my paper tickets in Pune as yet and neither have we received any communication from cleartrip. You need to acknowledge the fact that this trip is extremely important and any delay in receipt of the ticket might land me in trouble and at the same time loss of money.

Your phone lines are pathetic and you must put them in the dustbin!

Kindly respond, since by reading previous blogs I think this is the only way to get you to respond. I need a response at least the AFL tracking number. I am flying back on the weekend and I am sure that none of you will send me my ticket on those days!

I need to know WHEN will I get the ticket and at least the tracking number??

My Flight Confirmation number is 06348AD614 and I havent received my paper tickets in Delhi till now . I got the confirmation from CLeartrip on the day of Booking 15th December itself that i shall be receiving the tickets in 2 Business days.But i havent received my Paper tickets till now. I have to travel after 2 days and i am clueless about the tickets.

You need to Feel the importance i have for this trip and any delay in receipt of the ticket might land me in trouble and at the same time loss of money. Kindly provide a Courier Company Tracking number( AFL Tracking number) as soon as someone books the ticket. I am feeling helpless as you people dont respond to mails( Ref 1-45763) , not do you pick up calls on your so called customer care number 02230405999 and there is no way to reach you.


Your phone lines are pathetic. First of all it takes a hell lot of time to get to reach the customer care, and then after reaching there some stupid customer care officer cuts the line. It happened not once but twice.

You should just Kick all your customer care officers out of your office. Its the worst experience i have with any Airline Booking Office.
Pathetic Service by Pathetic customer care people.

Kindly respond, since by reading previous blogs I think this is the only way to get you to respond. I need a response at least the AFL tracking number. I am flying back on the weekend and I am sure that none of you will send me my ticket on those days!

I need to know WHEN will I get the ticket and at least the tracking number??

If i dont get my tickets on time, then i may go for legal action against you.

Hi Vishal,

You are very true about the cleartrip experience.
Cleartrip officials got in touch with me about the same and they told me that they will be informing me on how to get refund today itself,
But I have nt heard from them today also....

Is that the way to treat the customers?

What should we do - Hrush?

Ankur, Ruchi, Ashish, Siddharth -- you have my deepest apologies for the delays in your cases. I am personally looking into them and hope to have some answers for each of you within a few hours.

Once again, I'm sorry for the delays, rest assured that we're working hard to clear each of your cases.

Hrush....just have a look on the date of my blog...17th Dec,yet i've not heard back anything from u,except than one hope;lets see how much more time u take to resolve it......and one thing is absolutely true that...the customer care of Cleartrip is the world's best kind of....bcoz all the officers are either sleeping all the time or dead ...But if neither this,we think that...this is the sign of the worst service provided by Cleartrip so that every other customer is trying to call the cust care and keep phonelines and the officer's busy all the time...isn't it? ...so cust people n cleartrip has the only way to esacape from this...to do not respond ...keep quiet...do Advertising...make fool the new customers....and let go the old frustrated customers to dustbin...who care

Dear Hrush,
If you are really looking into our cases, it will be easiest for you to send us our AFL tracking numbers. Please do that at the earliest. There is a long weekend and I will be stuck if I dont have my ticket. Even Indian Airlines cannot help me. I would request you to do this at the earliest i.e. by today or tomorrow morning....
If this doesnt work out then I will not only occur financial losses but time loss also!

Please do get back at the earliest!

Bravo Cleartrip!!!!

I finally got a confirmation from Cleartrip that the cancellation amount will be re-credited to my account in 30 working days.

Alas!!! Another 30 days to get my money back...
But still applause for Hrush...

Siddharth, Vishal -- I'm glad you received your confirmation. If you paid by an ICICI card, your refund processing will be complete within 48 hours.

Ruchi -- your ticket has been dispatched and you should be receiving it today.

Ankur/Ashish -- you will be receiving a phone call from us to help with your cases.

Thank you for your patience and, once again, my sincerest apologies for the inconvenience.

Thanks for the push Hrush. I got my tickets and intimation about my refund within 2 days of complaining here. Looks like _you_ are the best customer care executive Cleartrip has :-). May be you should found a few customer care companies that work through blog comments ;-).

Some more feedback - you should update your FAQ. It says that once a paper ticket is booked, you are supposed to get a tracking number, which I never got (though I got the tickets!). Tracking numbers are very very useful ... they help a lot in containing increasing heart rate :-). You also need to support Firefox (or Mozilla) slightly better, scripts keep breaking here and there.

Thanks again. I hope my experience next time is better.

I'm glad we've managed to resolve all your issues. In fairness, credit should go Sandeep Sanil, who worked tirelessly to follow up with the various airlines, banks and credit card companies and help each one of you out.

Hi Hrush......Simply amazing.....U have done it finally.......no words to say thanks.....u and u r the only person who have the right to sit in cleartrip and a true cust. care.especially i apprecite and adore ur behaviour after a strong cursing from all customers like us .Thats why Hats Off to you.and in future if i think to go for cleartrip again,u are the only person to cause me it.....Bye...and keep it up...Bset wishes to u ...Merry Chistmas n New Year

nice blog. Is this a blogging site ? Can I get a blog here ?