Fix your booking pages to work in opera please! Am i unworthy of your business?

Operafan -- you know that's not the case. We're always up to our ears in work trying to deliver what all of our customers want. We'd love to fully support Opera, but it's hard to justify giving that priority over other things we need to get done.

Unfortunately, Opera still constitutes less than 1% of our visitors. I hope we get around to it at some stage, but until then we have to keep focused on the items that have an impact on 90% of our visitors. "Tyranny of the majority," as Mr. Tocqueville so eloquently put it...

Have u ever thought the reason you have 1% opera users is because your booking pages dont work? All opera and cleartrip users i know now have to use IE to surf your site! I still use opera to see the ticket prices and then call my travel agent to match the offer.
Im posting this comment using 'opera mini' btw from my mobile. Opera is the most standards compliant browser so I really dont undertand why its so difficult for your developers to fix your site.

Operafan -- we love web standards at Cleartrip, but we're also well aware of the business reality of guaranteeing compliance with Internet Explorer.

Of late, we've noticed that it takes twice the time to make something that works across IE versions than it does to implement the feature in Firefox. That's a lot of time, but it's also over 80% of our visitors.

Unfortunately, each browser still has its own take on "web standards."

I am sorry but despite all the tall claims made by cleartrip your cancellation procedure is ambiguous and terribly delayed. I booked my tickets through you for my family but due to personal erasons I wanted to cancel them. After navigating through your site I could not even find a way to cancel them. I gave up and informed INDIGO of my request directly. Your team gave me a response after 10 hours and that too the calculation of the refund was incorrect. I have since send two mails to you but there has been no response at your end.

You need to understand that it is as important to attract a customer as it is to retain him and reputation travels.!!! There is no reason why your refund department should be slow on the information front.

please pull up your socks...

Anant -- I'm terribly sorry for the delays with your refund. Could you please email me through the blog or leave a comment after filling in the email address field. I will have someone contact you immediately to help.

Also, we hope the new Cleartrip Account has made the cancellation processs easier to understand, that was one of our key goals during the redesign.

"we love web standards at Cleartrip"

37 errors on your very front page. Nice way of "loving" web standards.

http://validator.w3.org/check?uri=http%3A%2F%2Fwww.cleartrip.com%2F


Thanks for your very "PR'd" answers/excuses. Now I kinda feel glad that you don't get my business. No hard feelings. :)

Operafan -- sorry, wasn't really doing "PR." It's virtually impossible to make everyone happy all of the time.

As for validation errors, while we love standards and try to keep as compliant as possible, making something work for the majority of our users is far more important than making it standards compliant.

Finally, if you've worked with front-end code for a production web application, you probably know that browsers interpret standards differently. You also probably know that IE, which is still the majority browser by far does not particularly implement the W3C standards very well.

u are bloody cheaters... i cancelled a 3100 rs ticket of air sahara and i got back only 1100.. that was when i cancelled it 8 days prior.. while clear trip told us we will get almost the whole sum back...

(I have been trying to post this since June 4, 1600 IST! Hope it worked this time.)


Ok Hrush.. I finally have a productive comment for you.. Here is how you can fix your site to work in

Opera. :)

1. In your clarity.js file at http://www.cleartrip.com/javascripts/clarity.js

a. Switch line line 577 with line 578

Line 577: _71.value=_6e;
Line 578: _71.type="hidden";


b. Switch line line 582 with line 583

Line 582: _71.value=_6f;
Line 583: _71.type="hidden";


2. In filter.js file at http://www.cleartrip.com/javascripts/filter.js

a. Switch line line 707 with line 708

Line 707: _85.value=_84;
Line 708: _85.type="hidden";


3. ....that's it. Were you expecting more?

Fortunately the problem occurs only on these line numbers. The same could have happened on many other

places but luckily it didn't. Switching lines will also not cause any problems on any other browsers as

well.


Slightly detailed explanation:
Some parts of your code create new hidden fields and sets appropriate values depending on user selection .

For example:

_86.name = "price";
_86.value = "4567.32";
_86.type = "hidden";

All I am asking you is to switch two lines and make it look like:

_86.name = "price";
_86.type = "hidden";
_86.value = "4567.32";

Basically, if you set the "type" after setting the "value", the "value" is reset to empty. By making the

switch I am requesting, the "value" is not reset.

Just incase you feel this may break your site in other browsers, I must let you know that on SEVERAL other

locations in your code, the order of setting "type" and "value" is correct. This is why your site has been

partly working in Opera.

I hope you can fix your site now Hrush! :p




Q. Why should values be reset after "type" is changed?
Ans. If a website set an input elements value to lets say "C:\Windows\someCommonLogFile.log"; and then

changes the input type, dynamically, to "file"; and then submits the form automatically, it can fetch local

files from a users' computers.

Thus browsers reset the "value" attribute after the "type" attribute is changed. Security wise, this should

only be done if the "type" is changed to "file", like IE and FF do. I am not sure why Opera resets

regardless of what "type" is set to (maybe there are other security concerns). I have sent a bug report to

Opera about this. I hope I can get a proper explanation from them.

i booked a single sector ticket on Air Sahara on Friday 1st June 2007. (trip ID 07152AD933) AT 12 noon. at 14.53 hrs same day i got an sms stating "use your trip id 07152AD933 to get your eticket anytime on www.cleartrip.com/ticket....i tried several times on the web page suggested but all i got was an error saying "sorry we dont seem to have this confirmation number...if you have booked in the last three hours please see again after some time...i gave up at 12 midnight and rang up customer service to provide me with the link...even today if i punch the ID number on the webpage cleartrip.com/ticket it gives the same error...you beeter get your CTO mr Thomas to look at it....as for your customer services guys the less said the better... inspite of providing the Trip ID in the subject line i got an email from them asking me the booking reference number...how pathetic can you get....

OperaFan -- we're impressed. I'm not going to promise when, but if what you've pointed out above is all it takes to make the site compatible with Opera, we'll make the changes as soon as we get the chance.

Finally, thanks for being constructive, we appreciate it.

Thanks Hrush..

From as much as I could test, I am *very* sure that is the problem. Its a simple and quick fix and won't hurt anything else. What could be better!? :)

Looking forward to the fix. Good luck.

Despite sms regarding availability of ticket, I could not collect my ticket. My maiden impression to this organisation is somehow wounded. nNecessary action is highly solicited.

Kousik--my sincere apologies for the inconvenience faced by you. We cannot troubleshoot issues or help you on the blog, could you please post to the Cleartrip Forum?

http://www.cleartrip.com/forums

The Forum is monitored by our customer service teams and they will be able to help with your ticket.