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3 pillars of inbox management

I recently switched over to a new 15-inch MacBook Pro to replace my aging PowerPC based PowerBook. Over the last two years, the email inbox on my old laptop had piled up over 11,000 messages; and God knows how many more in the sent folder. I left all that baggage behind on my old laptop, not bothering to bring a single piece of old email to my new machine.

Personally, I can no longer stand to have my email inbox bulging at the seams with old, useless messages. For that reason, I was no longer willing to allow the inbox on my new computer to ever get to that state of perpetual clutter. I started poking around the web for some good email management tips and came across Merlin Mann's excellent Inbox Zero approach -- a set of "skills, tools, and attitude needed to empty your email inbox -- and then keep it that way."

Plunging straight in, I adapted the Inbox Zero principles to suit my own needs; boiling the various tips and rules down to 3 pillars of inbox management:

  1. Limit email checking: I only check my email once every 3 to 4 hours. This is number one on the list as it's critical to do and the easiest to implement. While this is easy to do, it takes some getting used to. Get used to the fact that the world will not end if you don't check your email every 5 minutes. And people can wait for a response, their worlds will not turn to dust if they do not receive an immediate response from you.
  2. Delete, file, respond: One of these three things happens to every single email that comes into my mailbox. If an email merits a response, respond immediately. All "FYI" type emails are ruthlessly deleted or filed--if an email doesn't need a response, delete it or file it and move on. Email messages are not priceless treasures of human history that must be preserved forever; get used to deleting.
  3. Inbox rules: I receive tons of regularised daily emails containing performance reports, summaries and the like. I use Apple's Mail as my email client and make extensive use of rules to dispatch such emails to a separate folder. This way, all the emails are available to me when I need them, what they're not doing, however, is cluttering up my inbox. Keep adding and refining the rules over time to keep your main inbox squeaky clean.

Finally, for your viewing pleasure, here's Merlin Mann's original Inbox Zero talk, delivered to a packed auditorium at Google.

Enjoy life, not email.

Posted on Monday, June 9, 2008 at 09:30AM by Registered CommenterHrush | Comments8 Comments

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Reader Comments (8)

Complete antithesis to the GMail philosophy.
June 9, 2008 | Unregistered CommenterSaurabh Nanda
Well, if they didn't preserve all your email forever, they'd have less content to serve you ads against, wouldn't they?
June 9, 2008 | Registered CommenterHrush
Saurabh: Not at all. Hrush is talking about clearing the Inbox, and that can be done easily by pressing the ``Archive'' button in GMail. You don't have to delete a mail to get rid of it from the Inbox, you can simply put it away from your sight :)
June 9, 2008 | Unregistered CommenterG0SUB
Can't disgree more...The idea should be to limit the use of emails in totality and not just on mail management. If there is a definite (and aggressive!) stoarge space constraints put on any anybody - how would the mail management rules change?

I do not subscribe to the notion of zero inbox concept. We shud seriously start looking at the cost of such emails vis a vis - time, effort and utility. Poele write essays on mails - cant there be org notice board? People keep exchanging mails - is there no phone? etc etc. To top it all the best part is when people start priniting these mails for calls, meetings, and records (Oh God!). STOP PLZ...

I throw opwn a challenge to all you readers - If the amount of mails that you can send out is reduced to (lets say) 5% of current levels - what wud u do?

Cheers!
June 9, 2008 | Unregistered CommenterD
D -- I couldn't agree more, we should absolutely and ruthlessly be cutting down on email volume, we had posted earlier to that effect:
http://blog.cleartrip.com/journal/2008/4/28/think-before-meeting-think-before-emailing.html

I don't believe that cutting down on email volume conflicts with Inbox Zero at all. My opinion is that Inbox Zero compliments reducing email nicely.
June 9, 2008 | Unregistered CommenterHrush
Completely Agree. I have been following this approach since I read "Bit Literacy"(http://bitliteracy.com) by Mark Hurst.
June 9, 2008 | Unregistered CommenterAmit S
Limit email checking - agree
Respond immediately - agree
Delete - don't agree
File - into folder? Why? Why not just apply labels?
Automatic filters/ labels - agree

Add to this:
Pick up phone if the thread goes beyond 10 messages i.e. reduce email
June 10, 2008 | Unregistered CommenterZishaan
As mentioned in the post, I use Apple's Mail app as my primary client; Mail has folders and smart folders, but no labels.
June 10, 2008 | Unregistered CommenterHrush

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