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Mobile traffic surpasses Desktop on Cleartrip (Quarterly Mobile Insight for Q4’14)

  The recent release of our Quarterly Mobile Insight for Q4’14 indicated an inflection point for Mobile-first customers on Cleartrip. We noted that over 53% of our total traffic emanates from the mobile channels…a first time ever for Cleartrip, overshadowing the desktop channel. Even more interesting was the fact that, over 70% of our mobile customers are… Read more →

Cleartrip is standing up for #NetNeutrality

Over the past couple of weeks, a heated debate on Net Neutrality has come to the forefront, not just amongst India’s digerati, but in mainstream media as well, with national dailies carrying front page articles about it. The Airtel Zero idea: Splitting India’s Internet into many Internets Free, Equal and Open Internet TRAI: Don’t allow… Read more →

Designing Cleartrip for iOS7

Earlier this week we released the newly designed Cleartrip for iOS7. Within just two days of release Cleartrip for iPhone has, again, been handpicked by Apple as an “Editor’s Choice” app. We’re quietly thrilled to see Cleartrip featured front and centre in the App Store. As expected, many of our customers are missing the old… Read more →

Building ‘Undefeated’ teams

In 2002, Bill Courtney took over as Head Football Coach for the Mannasas Tigers in Memphis. Their story is chronicled in the Oscar winning documentary, Undefeated. He came to a team that had not won a single game in over ten years. It took him six years, but Courtney took the “losers” and transformed them… Read more →

Introducing online flight changes

At Cleartrip, we’re always looking for new ways to make life easier for our customers. One of the biggest pain-points for online travel bookers in general is rescheduling flights when their travel plans change. The only way to do this right now is to call customer support. In fact, almost a third of the inbound… Read more →

Cleartrip for iPhone gets taller and goes international

After months of hard work, we’re rather kicked to announce Cleartrip for iPhone version 2. Since our first app launch in the App Store, we’ve received tons of feedback from users around the world and we’re happy to say that the new app incorporates most of it. So, drumroll… and here are the headline items:… Read more →

What innovation isn't

John Gruber, “Getting Steve Jobs Wrong”:http://daringfireball.net/2011/11/getting_steve_jobs_wrong: bq. Some people — most people? — can’t get their heads around the idea that “innovation” doesn’t mean “creating something 100 percent new using never before seen technology, ideas, and concepts”.

Customer contact is a defect

“Steven Levy interviews Jeff Bezos”:http://www.wired.com/magazine/2011/11/ff_bezos/all/1 for Wired: bq. *Bezos:* Our version of a perfect customer experience is one in which our customer doesn’t want to talk to us. Every time a customer contacts us, we see it as a defect. I’ve been saying for many, many years, people should talk to their friends, not their… Read more →

Money talks

A spinoff of the Occupy Wall Street movement, Occupy George is combining infographics and money to spread the word about economic inequality: Money talks, but not loud enough for the 99%. By circulating dollar bills stamped with fact-based infographics, Occupy George informs the public of America’s daunting economic disparity one bill at a time. Because… Read more →